June 15, 2018

MODIFICATION OF OUR COMMERCIAL POLICY

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Tickets modifications

SPM Ferries advises its users that since May, travel changes are paying off. A purchased ticket is valid for one year, however any change is subject to a 25% deduction from the ticket price. The user can make as many changes as he wants in the validity period of his ticket. For users who have purchased an open ticket, the initial booking on a trip is free, the following changes are not free.

For users who own a subscription card, travel changes are also subject to a flat fee per trip.

Buying an open ticket is an opportunity when you do not know your return dates however, this ticket does not guarantee a place on the ship without reservation on the desired route beforehand. We remind you that bookings are made at the counters of our ticket offices in the various ports served, by mail, telephone or we contact via online site.

No holdback will be applied if the change request results from a trip cancellation or postponement due to SPM Ferries.

The SPM Ferries team is at your disposal for any further inquiries.

Ticket Reimbursement

The policy for tourist development of the Territorial Collectivity as well as the increasing sales of tickets online have bought SPM ferries to evolve its commercial regulation regarding refunds.

Today if you wish, the refund is possible without justification  but is supervised in order to avoid multiple bookings without crossing.

In that way the cancellation policy of tickets are the following:

  •  Until the eve of departure, the holdback is 25% of the purchase price.
  •  The day of departure, the holdback is 50%;
  •  The day after departure, there is no refund but the ticket is valid for 1 year.

No holdback will be applied if the request for refund results from a modification or cancellation of SPM Ferries. However it is necessary to carry out your request within 48 hours after the scheduled departureTime.

A pass card is refundable if no crossing has been haven during the period oh validity. In case of loss the card, the reprinting of the card is possible but subject to payment to the applicable rates.

Before proceeding to your booking and or to complete your purchase, do not hesitate to contact SPM Ferries if you need  further information.

 

 

 

May 14, 2018

Prolongation of cabestan exploitation

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This weekend, we received the navigation licenses for both ferries in national and international waters. These documents were indispensable for the beginning of the commercial operation of the ships on Miquelon and Fortune. The operation of the Cabestan will however be extended by a few days in order to allow us to carry out, under the best conditions, the tests with the Nordet so that it is at the same level of exploitation as the Suroit. The cabestan should leave our waters by May 26th.

April 23, 2018

Commissionning of ferries

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The Territorial Community of Saint-Pierre and Miquelon is pleased to announce the commissioning of its new ferries SUROÎT and NORDET.

On May 14, 2018, SPM Ferries commissions the vessel SUROIT. With a capacity of 188 passengers and 18 vehicles, the SUROIT will replace the  Cabestan which should leave our islands at the same dates.

The ship NORDET (sister ship) will follow the path of the SUROIT a month later.

The service will start with passenger transport only at first.

These two vessels will improve the accessibility of our territory and thus facilitate transportation between the islands and with Newfoundland. With a greater number of trips, a new direct connection between Miquelon and Fortune twice a week in summer, the Territorial Community of Saint-Pierre and Miquelon strives to facilitate and improve the quality of transport offered.

March 29, 2018

The return of Fortune’s crossing

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On this friday March, 30th it is the return of Fortune’s crossing. A new season that starts earlier than the other years which coincides with the Easter weekend for the pleasure of our users.

December 4, 2017

The new ferries have arrived !

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On November 28th, the two new ferries owned by the Collectivité arrived by the Atlantic Winter. On December 1st, the two vessels named “Nordet” and “Suroît” were launched. The commissioning phase is scheduled for the second half of January 2018. The car shipping services will operate in June 2018.

March 16, 2017

2 new ferries for the end of the year

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2017 promises to be a year of change. In fact, the Cabestan will be replaced by two ferries at the end of 2017. The Collectivity commissioned two ferries from the company DAMEN SHIPYARDS, to improve travel between Saint-Pierre and Miquelon, and also to allow visitors from Newfoundland to more easily discover the archipelago.  

Each of these two identical ferries will be able to carry 190 passengers, vehicles and recreational vehicles. They will provide service between Saint-Pierre and Miquelon, Saint-Pierre and Fortune and Miquelon and Fortune.

The Jeune France will continue to provide service between Saint-Pierre and Langlade.