Ticket modification & reimbursement
Ticket modification
SPM Ferries advises its users that changes to the date of travel or timetable on the same day will be charged to both the user and their vehicle. (car, motorbike, bicycle, etc.). A change of vehicle is also considered as a modification.A ticket purchased is valid for 1 year, but any change is subject to a 25% deduction from the price of the ticket. Users may make as many changes as they wish within the period of validity of their ticket. For users who have purchased an open ticket, the initial reservation for a journey is free of charge; subsequent changes are subject to a charge.
For users who own a subscription card, travel changes are also subject to a flat fee per trip.
Buying an open ticket is an opportunity when you do not know your return dates however, this ticket does not guarantee a place on the ship without reservation on the desired route beforehand.
The modifications and the registration of the “Open” tickets are made at the counters of our ticket offices in the various ports served, by mail, or telephone .
No holdback will be applied if the change request results from a trip cancellation or postponement due to SPM Ferries.
The SPM Ferries team is at your disposal for any further inquiries.
Ticket reimbursement
The policy for tourist development of the Territorial Collectivity as well as the increasing sales of tickets online have brought SPM ferries to evolve its commercial regulation regarding refunds. Today, if you so wish, you can be reimbursed for a one-way or return ticket without having to provide proof, but this is subject to certain conditions in order to avoid multiple bookings without passage (a return ticket can be reimbursed if no journey has been made).The conditions for cancelling tickets are as follows:
- Requests made up to the day before departure, refund of 75% of the purchase price of the ticket.
- Requests made on the day of departure will be reimbursed at 50% of the purchase price of the ticket.
- If the request is made the day after departure, there is no refund but the ticket is valid for 1 year. However, you will be charged a 25% change fee for choosing a new date within the period of validity of your ticket.
No holdback will be applied if the request for refund results from a modification or cancellation of SPM Ferries. However it is necessary to carry out your request within 48 hours after the scheduled departure Time.
A pass card is refundable if no crossing has been used during the period of validity.
In case of loss the card, the reprinting of the card is possible but subject to payment to the applicable rates.
Before proceeding to your booking and or to complete your purchase, do not hesitate to contact SPM Ferries if you need further information.